This Refund Policy explains when and how you can get your money back for a purchase made on paystubform.com. It forms part of our Terms of Service and applies to every purchase made through the Service.
1. 30-Day Money-Back Guarantee
If you are not satisfied with a purchase for any reason, you may request a full refund within 30 days of the date of the transaction. You do not need to give a reason, and you do not need to have left the document unused — the guarantee applies even if you have already downloaded your pay stub. The refund covers the full amount you paid for that order.
2. How to Request a Refund
Email support@paystubform.com from the address you used at checkout, or send the request through our Contact page. To help us find your transaction quickly, please include your order number (shown on your download page and in your receipt email) and the approximate date of purchase. No particular wording is required — "I would like a refund" is enough.
3. How Long a Refund Takes
We review and approve eligible requests within 2 business days of receiving them, and we will email you once the refund has been issued. Refunds are returned to the original payment method and in the original currency (USD). Depending on your bank or card issuer, it can take a further 5–10 business days for the money to appear on your statement — that part of the timeline is outside our control.
4. Requests After 30 Days
After the 30-day window we review requests individually, and we will normally still refund you where the charge was clearly not what you intended — for example a duplicate charge, a charge you did not authorize, a document that was never generated, or a calculation error on our side. Contact us and describe what happened.
5. Cancellations and Recurring Charges
Paystub Form is sold as a one-time purchase per pay stub. There is no subscription, no membership, and no automatic renewal, so there is nothing you need to cancel to avoid a future charge. We do not store your full payment card details and cannot charge your card again without you starting a new purchase.
6. Duplicate or Unrecognized Charges
If you see a charge you do not recognize or believe you were billed twice, please contact us first at support@paystubform.com. We can almost always identify and reverse the charge faster than a formal dispute with your bank, and we would much rather fix it directly.
7. What Happens to Your Document After a Refund
When a purchase is refunded, the licence to use the document from that order ends. We may remove your ability to re-download it from your account, and we ask that you delete any copies you have already saved or shared.
8. Contact Us
Questions about this policy can be sent to support@paystubform.com or through our Contact page.